Terms of service.

Effective Date: 10 October 2025

Welcome to Helloflox Australia.

By accessing or using our website, purchasing our products, or participating in our creative experiences, you agree to these Terms & Conditions. Please read them carefully.

These Terms apply to all visitors, customers, parents/guardians, and anyone interacting with Helloflox Australia.


1. Who We Are

Helloflox Australia (“we”, “our”, “us”) is a creative children’s lifestyle brand offering curated products, family experiences, and educational content.

Website: www.helloflox.com.au
Email: hello@helloflox.com.au


2. Use of Our Website

By using our website, you agree to:

  • Use it only for lawful purposes

  • Not attempt to interfere with or disrupt our website, servers, or security

  • Not misuse our content, images, or materials

We reserve the right to refuse access to the site or services if misuse is suspected.


3. Purchases & Payments

When you make a purchase, you agree that:

  • You are providing accurate and complete information

  • You are authorised to use the payment method provided

  • Prices are listed in AUD and may be updated without prior notice

  • Orders may be accepted or declined at our discretion

All purchases are subject to product availability.


4. Bookings for Creative Experiences

Helloflox hosts family-friendly creative sessions such as Hello Buttercreamery, Hello Gelateria, Hello Chocolala, etc (“Experiences”).

By booking an Experience, you acknowledge:

  • Children must be supervised by a parent or guardian unless otherwise specified

  • You are responsible for ensuring your child’s suitability, safety needs, allergies, or sensory sensitivities

  • You agree to follow all instructions provided by our team or collaborators

  • We may photograph or record events only with your consent


Changes & Cancellations

  • Helloflox reserves the right to cancel or reschedule Experiences if required (e.g., staff illness, safety, venue issues)

  • If we cancel, you will receive a full refund or option to transfer to another date

  • For change-of-mind cancellations by participants, refunds are not guaranteed and are assessed case-by-case


5. Children’s Safety

We design our content and experiences to be safe, joyful, and developmentally appropriate.

However:

  • Parents/guardians retain full responsibility for their child’s wellbeing

  • Helloflox is not liable for injuries resulting from misuse of materials, unsupervised activity, or undisclosed allergies or conditions

If your child has allergies or sensitivities, please notify us before participating.


6. Intellectual Property

Everything on our website and in our Experiences — including illustrations, characters, videos, artworks, logos, written content, activity concepts, and designs — is protected by copyright and owned by Helloflox Australia.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Resell

  • Distribute

  • Use for commercial purposes

…any Helloflox content without our written permission.

This includes Lulu, Ollie, Kitty, Charlotte, Max, and all Helloflox characters and creative elements.


7. User Submissions (Photos, Testimonials, Messages)

If you voluntarily submit or tag us in content (e.g., photos of your child at an event, reviews, emails, stories), you grant Helloflox a non-exclusive right to:

  • Repost

  • Share

  • Feature

  • Display

…your submission for promotional or community purposes, unless you notify us otherwise.

We will never publish your child’s name without your consent.


8. Products & Activity Materials

Some of our products and creative materials may contain:

  • Small parts

  • Food items

  • Sensory ingredients

  • Craft tools

By purchasing or participating, you acknowledge responsibility for safe use.

We are not liable for damage caused by:

  • Misuse

  • Unsupervised child activity

  • Ignoring allergy or care instructions


9. Limitation of Liability

To the maximum extent permitted by Australian law:

  • Helloflox is not liable for indirect, incidental, or consequential damages

  • We are not responsible for loss of data, interruptions, or website errors

  • We are not responsible for injuries resulting from participation in Experiences where supervision was required but not provided

Nothing in these Terms excludes rights under Australian Consumer Law.


10. Australian Consumer Law

Your rights under the Australian Consumer Law (ACL) remain intact.
You are entitled to a replacement, repair, or refund for major failures.

If you believe a product is faulty, please contact us at hello@helloflox.com.au.


11. Third-Party Services

Our website may link to third-party platforms (e.g., payment processors, event partners).
We are not responsible for:

  • Their content

  • Their privacy practices

  • Their terms

Please review their policies before engaging.


12. Changes to These Terms

We may update these Terms from time to time.
The latest version will always be posted on this page with an updated date.
By continuing to use our website or services after updates,
you accept the revised Terms.